We can’t open Normal.dotm because we found a problem with its contents. Sorry, something went wrong and Word was unable to start. * Open the file with the Text Recovery converter.
* Make sure there is sufficient free memory and disk space. * Check the file permissions for the document or drive. Word experienced an error trying to open the file. Therefore, users will receive different error messages when they find Word not opening. Why won't Microsoft Word open? To be honest, there are a lot of reasons for causing it.
Read More Common Error Messages for Microsoft Word Not Opening
